Digital Room Terms & Conditions


Terms of Sale
We require each order to be fully paid (shipping and handling fees included) before we complete and ship an order. We will not start working on a print job until full payment is received.

Our Policy on Refunds
Provided that each order is customized to each customer request and does not have any resale value, all sales are final. Once we have received the approved proof, payment and started working on a print job, we consider the sale to be final and will not refund or give credit. If we verify that we made an error, we will re-print the order. No Refunds or Credit will be given.

Overnight Rush Services
To be able to avail of our overnight rush printing service, you must place your order, upload all the necessary files and send us your approved proof by or before 5:00PM PST. If you place your orders during the weekend, we will start working on your job on Monday.

File Requirements
All images, after being enlarged or reduced for reproduction, will crop approximately .25. on all sides as provision for the bleed. Orders that do not comply with this policy will not be worked on and we will return your files for correction.

Turnaround Times
We calculate turnaround time based on the number of days we work on your print job after we have received your full payment and approved proof. We do not start working on orders until after we have received your full payment and approved proof. We start counting turnaround time for approved proofs sent to us after 9:00 AM PST starting the next business day. Business days are Monday through Friday. We do not include Saturday, Sunday, and holidays when we calculate turnaround time.

Printing turnaround does not include transit time, which would be determined by the shipping method selected.

Print Job Shipping and Delivery
Digital Room will not be held responsible for delays caused by the employed carriers nor for any damages incurred during the shipment or delivery. Digital Room customers agree not to hold Digital Room responsible for any delays or damages incurred during the shipment. We try our best to ensure the timely arrival of your orders, however, unforeseen equipment, technical or weather problems are no longer within our control. Problems encountered through the carrier are not sufficient grounds for order cancellation.

Our turnaround times, delivery dates and rates are calculated based upon estimates provided by our suppliers.

Approved Proof Change
Once we have received your approved proof and your print job has been sent to the press, we no longer entertain changes to the file, nor to the print job. Once the order has been sent to the press for production, the customer is responsible to pay the entire amount charged to the order.

Print Job Complaints
In cases of complaints, we require that the customers inform us within 24 hours upon receiving the print job. If the print job contains errors from our machine or our production team, we will gladly rerun the project at no cost to you. We however, reserve the right to define what a production defect is.

Proof Quality
We hold the customer solely responsible for the layout, text and misspellings (if any) of the artworks they provide us. We encourage that you review your layouts thoroughly before turning them over to us. We will not reproduce your print job for free if the error is due to an error in your proof.

Sales Tax Exemption
Print jobs received from within the state of California are subject to sales tax. All orders outside of California are exempt from sales tax.