Terms and Conditions |
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Conditions |
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Order Approval | We require your approval for the proof and layout before we print your order. We encourage you to thoroughly review your layout before submission. We are not liable for errors in the following items, but not limited to: Spelling, graphics, bleeds, grammar, fonts, punctuation, cuts, folds, and finished product size. |
Customer Content | We refuse orders with offensive, indecent or improper material. We will refuse an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason. |
Limitation of Liability | You agree that in no event shall we or our subsidiaries, affiliates, officers, agents, business partners or employees, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not we have been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from us or our affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. You also acknowledge that In no event shall we be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content. |
Indemnification | You agree to indemnify and hold us and our subsidiaries, affiliates, officers, agents, business partners or employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of content you submit, or transmit through our site. By using our site, you are representing that you have full rights to use the copy, design, and images in your piece without infringing the intellectual property rights of third parties. |
Customer Submitted Artwork or Graphics | We crop all images, after being enlarged or reduced for reproduction, approximately 1/16" to 1/8" as provision for the bleed. We cannot process orders that do not meet the minimum requirements. |
Color Proofing and Matching | We are not liable for color matching or ink density on screen proofs that you approve. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. We will try our best to match the gradient density of each color. We are not liable for the final appearance of a color. Application of UV coating may effect or change the appearance of the printed colors. We are not liable for the final color appearance of a UV coated product. |
Order Cancellation | You may cancel an order as long as we have not completed any work for that order. We will charge you a $15 cancellation fee in addition to any fees charged for proofs or samples and administrative fees, if applicable. However, you cannot cancel an order if the order has been sent to press for printing, the ordered item has been printed, the order is already packaged, the order is en route to you, or the order has been delivered. |
Returns and Refunds | All sales are final since we customize each order according to your request. We give no refunds or credit but if we verify that we made an error, we will re-run your order. You must notify us within 24 hours from delivery about any defects. In order to receive the replacement, you must return 100% of the defective order within 15 days (at your own expense) from delivery. We do not refund all charges related to expedite printing (Overnight Rush Printing or Shipping). |
Order Shipping and Delivery | We will always act to make sure that any production difficulties do not delay delivery schedules. You agree not to hold us liable for delays in shipment caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond our control. We do not guarantee delivery dates since we calculate our shipment and delivery dates based upon estimates provided by our shippers.. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. |
Customer Supplied Incorrect Address | We can re-ship an order due to an error you made in submitting the proper shipping address but we will charge an additional shipping fee. |
Terms of Sale | We require each order to be fully paid, including shipping and handling fees, if applicable, before we complete an order. We will not start working on a print job until we receive the full payment. |
One Day Rush Service | To avail of our Overnight Rush Printing Service, you must place your order and send us your approved proof by 5:00PM PST . If you place your orders on a Saturday or Sunday, we will start working on your job the following Monday. |
Turnaround Times | We calculate turnaround time based on the number of days we work on your print job after we have received your full payment and approved proof. We do not start working on orders until after we have received your full payment and approved proof. We start counting turnaround time for approved proofs sent to us after 5:00PM PST starting the next business day. Business days are Monday through Friday. We do not include Saturday, Sunday, and holidays when we calculate turnaround time. |
Pick-Up | We keep orders for pick-up for 30 days from the agreed date of pick-up. We will consider orders abandoned that are left at our office for more than 30 days and we will recycle these orders. |
Changing Files Once Sent to Press | We do not allow changes to artwork, job characteristics, or turnaround time once we receive your approved proof and your print job has been sent to the press. |
Complaints | We can entertain complaints regarding your order as long as you inform us within 24 hours upon delivery of your order. |
Sales Tax | We charge sales tax to orders we receive from within the state of California unless you are tax exempt. If you are tax exempt, you need to send or fax to us your tax exemption certificate. |
